Tell us what you're outfitting — we'll point you the right way
Whether you're making a studio liveable, outfitting a home for aging-in-place, or kitting out a van for community care, this is where you reach the people who write our guides. Ask a question, suggest a guide, or explore a partnership — we read every message and route it to the editor closest to your work.
Reach a real desk, not a queue
When you contact The Urban Exchange, you're writing to the same small editorial team that researches and writes the guides — not a call centre, not a sales pipeline, not a bot. We read every message because a good question is often the seed of the next guide, and because we'd rather point you to the right starting place than leave you guessing.
Before you write, a quick steer: the more specific you are about the space — its square footage, who uses it, and what it has to do — the more useful our reply. Vague questions get general answers; a clear description of a real room gets a real recommendation. Tell us the room, and we'll tell you where to start.
A resource desk, not a sales line
The Urban Exchange is an independent editorial resource. We don't sell furnishings, run a store, or take referral fees — so when you contact us, you're reaching people whose only job is to make the next guide more useful. There's no sales team here, and there's nothing for us to upsell.
Most of the messages we get fall into three lanes: city dwellers and caregivers working out how to outfit a specific small space, readers suggesting a guide we haven't written yet, and organisations exploring an editorial partnership. Tell us which one fits, and we'll match you to the right guide — or the right section editor.
Find your starting point before you write
Often the fastest answer is already on the site. If one of these is closer to your question, start there — then come back to the form for anything it doesn't cover.
Outfitting a specific space?
Check the Guides area that names your problem — Spaces, Air & Environment, or Mobile & Community — and work the assessment before you ask.
Browse the guidesNot sure which lane you're in?
Our who-we-serve page sorts visitors into city dwellers, caregivers, and operators, each with a starting guide. Find yourself, then ask anything specific.
Who we serveWant to know how we work?
Questions about independence, evidence, or corrections are answered in full on our editorial standards page — the firewall is spelled out there.
Editorial standardsThree ways to use this page
Pick whichever matches what you need — the enquiry form below routes all of them.
Ask a general question
Stuck on a small-space problem, or unsure which guide fits your situation? Describe the space — the square footage, who uses it, what it has to do — and we'll point you to the most useful starting point.
Suggest a guide
Hit a gap we haven't covered? Tell us the constraint you're working under and it goes into the editorial queue. The best guides start as a reader's unanswered question about outfitting their own space.
Explore a partnership
If you're a community organisation, accessibility group, or city-living publication whose work overlaps with ours, we're open to editorial collaboration — credited, non-commercial, and aligned with our standards.
Send an enquiry
Use the form below to reach the editorial team. Tell us your role, your space, and what you're after — the more specific the constraint, the more useful our reply. All three lanes above route through this single form; just name which one applies in your message.
We're a resource, not a storefront, so a few honest notes on what to expect: we won't sell your details, route you to a vendor, or add commercial mail to your inbox. We don't yet publish a phone number or postal address here — when a properly staffed line exists, it'll appear on this page rather than as a placeholder we can't answer. Until then, the enquiry form is the fastest way to reach a real person on the desk.
Frequently asked questions
01Do you sell furnishings or recommend specific products?
No. We're an independent editorial resource. Our guides describe categories and trade-offs for outfitting small spaces — never a single branded product, price, or vendor referral. When we name a constraint, we name the kinds of options that fit it and let your budget decide.
02Who actually answers enquiries?
The section editors who write the guides — people who know small-space outfitting, accessibility, and care setups firsthand. You're not reaching a call centre; you're reaching the people behind the briefs.
03Can I suggest a guide if I'm not a designer or clinician?
Absolutely. Renters, caregivers, mobile-care operators, and anyone outfitting a tight space run into questions the experts never see. If you live or work the problem, your gap is worth submitting.
04Will you add me to a mailing list if I contact you?
Only if you ask. Reaching out doesn't subscribe you to anything. We don't run promotions or share lists, and any updates are strictly opt-in. Your message is used to answer your message — nothing more.
05Is there a phone number or office address?
Not yet, and we won't post a placeholder we can't answer. When a properly staffed line or address exists, it will appear on this page — not before. Until then, the enquiry form is the fastest and most reliable way to reach a real person on the editorial desk.
06How quickly will I hear back?
We're a small desk, so replies come from a person rather than an autoresponder and aren't instant. A clear, specific message about a real space helps us answer faster and better — the more we understand the room, the sooner we can point you somewhere useful.
Outfitting the city's homes, one question at a time
Send your question, suggest the next guide, or open a conversation about partnership. We read every enquiry and route it to the editor closest to your work.